Booking Support
Get expert assistance with your bookings and reservations
Choose Your Support Channel
Multiple ways to get the help you need, when you need it
Live Chat
Get instant help from our support team
Phone Support
Speak directly with our specialists
Email Support
Send detailed inquiries and get comprehensive responses
Quick support via WhatsApp messaging
Why Choose Our Support?
We're committed to providing exceptional support that exceeds your expectations
Expert Knowledge
Our team has extensive knowledge of Istanbul and our services
Multilingual Support
We provide support in English, Turkish, Russian, and Arabic
Quick Response
Fast response times to ensure your needs are met promptly
Personalized Service
Tailored assistance based on your specific requirements
Common Booking Issues
Quick solutions to the most common booking questions
How do I modify my booking?
You can modify your booking through your account dashboard or by contacting our support team. Changes are subject to availability and may incur additional fees.
What if I need to cancel my reservation?
Cancellation policies vary by service type. Most bookings can be cancelled up to 48 hours before the service date for a full refund. Check your booking confirmation for specific terms.
How do I get a refund?
Refund requests are processed according to our cancellation policy. Contact our support team with your booking reference number to initiate the refund process.
What if I have special requirements?
We're happy to accommodate special requirements including dietary restrictions, accessibility needs, and special occasions. Contact us in advance to discuss your needs.
Emergency Support
For urgent matters that require immediate attention, our emergency support team is available 24/7.